ENCODE IS CURRENTLY SEEKING A TECHNICAL PROJECT MANAGER TO JOIN OUR DK DELIVERY TEAM IN ODENSE, AS WE CONTINUE TO EXPAND OUR LEADING SAAS AUTOMATION PLATFORM TO PLAN, MANAGE AND DISTRIBUTE MARKETING CONTENT ACROSS ALL MEDIA IN THE FAST-GROWING MARKETING TECHNOLOGY (MARTECH) SPACE
Become a part of our fast-growing Marketing Technology (MarTech) SaaS company. Encode is a fun and friendly place to work and a place with all the benefits you might expect. We work hard to deliver quality service for our global list of enterprise clients, which mainly are retailers, advertising agencies, brand owners, and private label product manufacturers.
You will report directly to our VP. Delivery & Customer success and be a key part of the Support team, being a part of which you will grow your knowledge and insight into our clients’ needs and requirements. The Support team works mainly in Zendesk with first line support and raises tasks to Second and Third line. At Encode we invest in our employees and offer great opportunities for personal development within our organization.
Support our clients with great communication skills and a service mindset
Ensure follow-ups with Second and Third level support making sure our quality is up to par with our client’s expectations
Specialize in key client systems enabling you to maintain their basic support needs
Configuration of client systems
Creation of templates and layout of customer dashboards
Design configuration based on client briefs
Required Skills and Experience
We need you to be curious by nature, pragmatic and motivated to make a difference.
Passion for the IT and use of technology to solve business problems
Demonstrated ability to learn quickly, be a team player, and manage change effectively
Hands-on experience with low-code system configuration
Intermediate knowledge of Microsoft Office
Knowledge of REST API’s
Ability to apply query, data exploration and transformation, basic statistical methods and visualization techniques to create business insights or improve data quality (SQL/NoSQL)
Nice to have - Basic understanding of Linux based systems
Nice to have - Experience working in retail marketing and/or advertising agency production
Nice to have - understanding of Marketing software and configuration of such (PIM, DAM , MDM, etc.)
A technical problem solver that is native with computers and applications.
Fluent in English and Danish
Self-motivated individual, presentable to blue chip clients, with well-developed interpersonal and communication skills and a strong desire to succeed
Ability to work under pressure, think quickly, delivering to tight deadlines
Ability to learn quickly and adapt to change
Resourceful and creative troubleshooting skills
Ability to effectively communicate technical information in a clear and concise manner
Please send your application and CV to firstname.lastname@example.org.
If you are interested and would like to hear more, please don’t hesitate to reach out to Encode by sending an e-mail to email@example.com.
We are continuously looking for talented people to join our teams, so please don’t hesitate to reach out.