Encode is looking for a new Head of Product Design

Encode is currently seeking a Head of Product Design to join our Product Team, as we continue to expand our leading SaaS automation platform to plan, create and distribute marketing content across all media in the Marketing Technology (MarTech) space.

The successful candidate could be based in Odense or Copenhagen in Denmark, or London in the UK.

You will build and lead the team designing the ‘Future of Work’ for our customers based on human-centred design ‘AI-for-enterprise’ principles. Our designers will be expected to create not just an application but ecosystems of intelligent multi-surface applications, data services, and cloud-enabled platforms. You will need to continuously reimagine the tools that our customers use for work.

The Product Development Team has team members in Odense, Copenhagen, Kyiv, London and California. We follow lean and agile methodologies in building our product and pay attention to user experience and delivering outcomes that our customers and the market will love.

Your impact
Your ultimate goal as the Head of Product Design is to design products with a clear value proposition, where you are responsible for UI/UX and obtaining input from customers, product owners and other stakeholders to deliver industry-leading product designs. This will be a new team within Encode so you will need to be hands-on, set the design standard for our user experience and then expand the design team to create a world-class, seamless and consistent customer experience across all touchpoints of the Encode products.

  • Put in place a customer-centric design process and lead user research and discovery on complex problems; speak with customers, get to know the problem space through research and iteration
  • Design experiences that inspire, engage, inform, and excite our customers
  • Collaborate with product management, customer success and engineering to define and implement innovative solutions for the product direction, visuals and experience
  • Execute all visual design stages from concept to final implementation by engineering
  • Design and develop user experiences across desktop, mobile and TV. Build reusable components for future use
  • Conceptualise original ideas that bring simplicity and user-friendliness to complex design roadblocks
  • Present and defend designs and key milestone deliverables to executive level stakeholders
  • Guided by user research (quantitative and qualitative), establish and promote the Encode design system, best practices and standards
  • Hire and evolve a world-class Product Design team. Be a coach and mentor and ensure the team has high standards and clear development plans
  • Partner with the Marketing team to ensure that the Encode brand (Visual, Tone of Voice, Look & Feel) flows consistently across product & features on all platforms and customer experience touchpoints
  • Be an effective presenter to large customer audiences as well as command the attention of C level executives, and earn their trust through expertise and relevance for Encode to be seen at the forefront of design.

Required Skills and Experience

  • 10+ years of human-centric UX/UI experience for enterprise SaaS platforms within a commercial, product-focused environment
  • An online portfolio of work that shows how the user problem was solved and all the design thinking that got you to the final optimal solution
  • Experience leading the design of complex systems across multiple platforms, including mobile and touch-based interfaces
  • Experience in managing, leading and scaling a Product Design team
  • This is a hands-on role. You will need to work on designs from wireframes down to pixel-perfect output. You need to be fully proficient with design and prototyping tools
  • A customer-focused mindset and love for design from a strategic level down to the last pixel
  • Experience in working in a high-growth Agile environment where decisions are driven by data and customer insights
  • Strong storytelling skills and ability to create engagement across stakeholders
  • Excellent understanding of the capabilities of JavaScript and HTML and CSS
  • Experience with inclusive and accessible design
  • A background in enterprise marketing software would be advantageous
  • Motivated by curiosity and an interest to learn new skills, technologies and ways of doing business
  • Exceptional team player with proven ability to lead through influence
  • Ability to travel
  • Bachelor’s degree or equivalent experience
  • English - fluent
  • Danish, Spanish - beneficial

Life at Encode
We’re a diverse team of fun, genuine, smart people with a common mission to shake up the marketing and advertising process across retailers, brand owners, content creators and agencies. 

We’re passionate, motivated and take pride in providing a great experience for our customers. We want like-minded people to join us. As an Encoder, you’ll be part of a tight-knit, hard-working and innovative team at the top of their game, facing new challenges every day.

We champion our Encoders by providing opportunities for growth, always listening to their ideas and treating everyone equally. We reward our people with great benefits, learning and development, career advancement opportunities and competitive salaries.

EEO Statement
Encode is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.  

Job details 
Job Start Date: ASAP
Job Locations: Odense, Copenhagen or London
Type: Permanent
How to apply?
Please send your application and CV to hr@encode.dk.

If you are interested and would like to hear more, please reach out to Stuart Lynch, Product Director, e-mail sl@encode.dk.

We are continuously looking for talented people to join our teams, so please don’t hesitate to reach out.